Secret Leasing Shops
See Your Leasing Experience Through a Prospect's Eyes
WHY SHOP?
What Happens When You Become the Prospect at Your Property?
Management may know what should happen when a prospect calls or visits.
A Secret Leasing Shop shows you what actually happens.
Our shops provide an objective look at the leasing experience. From the initial phone call through the in-person visit.
A Secret Leasing Shop can help you:
- Identify missed leasing opportunities
- Recognize what your team is doing well
- Identify coaching and training opportunities
- Confirm that leasing expectations are being followed
- Evaluate the prospect experience from an outside perspective
- Improve consistency across the leasing team
- Turn observations into actionable coaching
Apartment Leasing Solutions Secret Shop Options
Phone Call Shops
Phone + In Person Shop
In Person Tour Shops
See what your prospects experience from the very first phone call.
We evaluate the leasing professional's communication, discovery, property presentation and ability to move the prospect toward an appointment.
$50.00
In Person Tour Shops
Phone + In Person Shop
In Person Tour Shops
See your leasing experience through a prospect's eyes.
We evaluate the greeting, apartment and community presentation, handling of questions and objections, and the overall leasing experience.
$150.00
Phone + In Person Shop
Phone + In Person Shop
Phone + In Person Shop
Our most popular option! And the most complete view of your leasing experience. Evaluate the prospect journey from the initial phone call through the in-person visit and identify opportunities to improve the path to the lease.
$199.00