Secret Leasing Shops * Apartment Mystery Shopping St. Louis

Secret Leasing Shops are the perfect way to see your Leasing Experience through a prospect's eyes.

Apartment Leasing Solutions provides Secret Leasing Shops and apartment mystery shopping designed specifically for multifamily communities. 

Our experienced shoppers evaluate the prospect experience through phone calls, email inquiries, and in-person visits, giving property owners and management teams an objective look at what is really happening during the leasing process.

Whether you need a phone shop, an in-person mystery shop, or a combination of both, our evaluations identify strengths and opportunities for improvement in leasing communication, discovery, property presentation, follow-up, and the overall prospect experience.

What Happens When You Become the Prospect at Your Property?

Management may know what should happen when a prospect calls or visits.

A Secret Leasing Shop shows you what actually happens.

Our Secret Leasing Shops provide an objective look at the leasing experience. From the initial phone call through the in-person visit.  A Secret Leasing Shop is a form of apartment mystery shopping designed specifically for multifamily communities. It provides an objective look at the leasing experience from the prospect's perspective; from the initial phone call or email through the property visit and follow-up. 

A Secret Leasing Shop can help you:

• Identify missed leasing opportunities 
• Recognize what your team is doing well 
• Identify coaching and training opportunities 
• Confirm that leasing expectations are being followed 
• Evaluate the prospect experience from an outside perspective 
• Improve consistency across the leasing team 
• Turn observations into actionable coaching